Journal 011
We Became Our Own First Customer
AI Readiness wasn't built by looking for customers. It started by trying to understand whether AI understood Wayli.
When AI Readiness began, we didn't have a customer.
We had a question.
Could AI actually understand Wayli?
Like every other business exploring AI search, we wanted to know whether our website told a coherent story.
Not to Google.
To AI.
So we pointed the first version of the engine at ourselves.
The results were uncomfortable.
Pages we thought were clear weren't.
Important ideas were missing.
Some assumptions existed only in our heads.
The engine wasn't exposing weaknesses in AI.
It was exposing weaknesses in Wayli.
What changed
Instead of treating those results as failures, we treated them as engineering tasks.
Every missing concept became something to improve.
Every unclear explanation became another opportunity to make Wayli easier for both people and AI to understand.
Without intending to, we had become our own first customer.
Every improvement to Wayli made AI Readiness better.
Every improvement to AI Readiness made Wayli easier to understand.
The two projects started evolving together.
Why it mattered
Building in public suddenly became much more than writing journals.
Wayli itself became the experiment.
If we weren't willing to expose our own weaknesses, we couldn't reasonably ask anyone else to trust the platform.
Using ourselves first made every recommendation from our engine easier to believe.
What I learned
The first customer doesn't always have to be someone else.
Sometimes the best way to build trust is to solve your own problem first.
Spark
Inspired by:
- Internal sprint review